This section describes the essential skills and knowledge and their level required for this unit

Skill requirements

Look for evidence that confirms skills in

working with a range of stakeholders in the performance management process

undertaking conflict resolution and negotiation

using a variety of words and language structures to explain ideas to different audiences

interpreting and explaining formal documents and assisting others to apply them in the workplace

providing written advice and reports requiring reasoning and precision of expression

responding to diversity including gender and disability

applying occupational health and safety procedures in the context of implementing performance management processes

Knowledge requirements

Look for evidence that confirms knowledge and understanding of

key components of performance management processes

organisational goals policies and procedures related to performance management

performance standards

grievance procedures

equal employment opportunity equity and diversity principles

requirements for content and standards of organisational performance reporting

jurisdictional legislation applying to human resources including freedom of information privacy confidentiality occupational health and safety and environment

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole It must be read in conjunction with the Unit descriptor Performance Criteria the Range Statement and the Assessment Guidelines for the Public Sector Training Package

Units to be assessed together

Prerequisite units that must be achieved prior to this unitNil

Corequisite units that must be assessed with this unitNil

Coassessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include but are not limited to

PSPETHCB Promote the values and ethos of public service

PSPETHC501B Promote the values and ethos of public service

PSPGOVB Develop client services

PSPGOV502B Develop client services

PSPGOVB Undertake research and analysis

PSPGOV504B Undertake research and analysis

PSPGOVA Promote diversity

PSPGOV505A Promote diversity

PSPGOVA Undertake negotiations

PSPGOV507A Undertake negotiations

PSPGOVA Use complex workplace communication strategies

PSPGOV512A Use complex workplace communication strategies

PSPHRA Coordinate employment relations

PSPHR506A Coordinate employment relations

PSPLEGNB Promote compliance with legislation in the public sector

PSPLEGN501B Promote compliance with legislation in the public sector

PSPOHSA Monitor and maintain workplace safety

PSPOHS501A Monitor and maintain workplace safety

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms

the knowledge requirements of this unit

the skill requirements of this unit

application of the Employability Skills as they relate to this unit see Employability Summaries in Qualifications Framework

facilitation of performance management processes in a range of or more contexts or occasions over time

Resources required to carry out assessment

These resources include

legislation policies and procedures

workplace scenarios and case studies

performance management guidelines and other relevant workplace materials

Where and how to assess evidence

Valid assessment of this unit requires

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when facilitating organisational performance management including coping with difficulties irregularities and breakdowns in routine

facilitation of performance management processes in a range of or more contexts or occasions over time

Assessment methods should reflect workplace demands such as literacy and the needs of particular groups such as

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include but are not limited to a combination of or more of

case studies

portfolios

questioning

scenarios

authenticated evidence from the workplace andor training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments

Position profilesmay include:

Performance managementrefers to:

Outcomes of performance managementmay include:

Stakeholders may include:

Educating stakeholders on performance managementmay include:

Performance management processes may include:

Performance review feedbackmay be provided through:

Responses to inappropriate, over- and under-performancemay include:

Legislation, policy and proceduresmay include:

Aggregated datamay include: